How do I submit customer feedback?

easyBus welcomes customer feedback.

If you wish to submit feedback then please "contact us" .

We ask that feedback is submitted via the helpdesk as it enables us to reply quickly and efficiently.

Should we need to see "hard copy" documents we will then give you a postal address to send the documents to.

If you wish to comment about a specific service then please include date of travel, route, scheduled time of departure, your booking reference number and your name.

If we need to investigate the operation of a specific service we forward the details you have supplied to the route operator for their investigation and report. Upon receipt of that report we will reply to you.

It usually takes between 5 and 7 working days for the operator to reply to us with the information we have requested.